Privacy Policy

Our Commitment to Your Privacy

At PoolGenius Abilene Pool Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our services or visit our website. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide to us directly and information that is automatically collected when you use our services or website. This includes:

Personal Information

• Your name, address, email address, and phone number
• Payment information and billing address
• Service history and preferences
• Communication preferences and correspondence with us

Property Information

• Pool specifications and equipment details
• Service notes and maintenance history
• Access instructions and gate codes (stored securely)
• Photos of your pool for service documentation

Website Usage Information

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Schedule and perform pool cleaning and maintenance services
• Process payments and manage your account
• Communicate with you about your service appointments
• Send you service reminders and maintenance recommendations
• Respond to your questions and provide customer support
• Improve our services and develop new offerings
• Comply with legal obligations and protect our rights

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Your information is stored on secure servers, and we use encryption for sensitive data like payment information. Access to your personal information is limited to employees and contractors who need it to perform their jobs. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who help us operate our business (such as payment processors)
• With your consent or at your direction
• To comply with legal obligations or respond to legal requests
• To protect our rights, property, or safety, or that of our customers or the public
• In connection with a business transfer, such as a merger or sale of assets

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how you use our site. Cookies are small files stored on your device that help us remember your preferences and analyze site traffic. You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of our website.

Your Rights and Choices

You have certain rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can request that we correct inaccurate information
• You can request that we delete your information (subject to legal requirements)
• You can opt out of marketing communications at any time
• You can disable cookies through your browser settings

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: